Terms & conditions

01The service and your agreement

CarPass Club connects drivers with participating stationary and mobile car washes. The plan, vehicle, included services, price and validity shown in your order define what you purchase. A listing does not mean every location offers every service.

CarPass Club is the service brand. The contracting legal entity, its registration details and registered address are still to be published. A wash location is the service provider for the visit; this does not remove any responsibility the seller has under your contract or the law.

02Your account and vehicle

Use an email address you control and provide accurate contact and vehicle information. Keep sign-in codes and visit codes private. You must be entitled to use the vehicle and to enter into the agreement.

A purchased package is linked to its registered car. Review the number plate, make, model and Sedan / SUV category before payment. A suggested category should be checked by you. Contact support to correct a mistake; changing account details does not transfer an existing package to another vehicle.

03Plans, add-ons and extras

Happy Hours, Standart and Pro have the inclusions shown at checkout. Custom lets you choose recurring services and requires at least two stationary washes or one mobile wash in each billing period. One-time extras do not count towards that minimum.

Recurring add-ons form part of the renewal. Extras marked as one-time are charged only with the purchase in which you select them. An upgrade replaces the identified included service; it does not create an additional visit. In/Out means interior and exterior cleaning.

04Prices and payment

Prices are in euros and depend on the selected plan, services and vehicle category. Review the total payable today, the recurring amount and billing interval before confirming. Any applicable taxes and additional charges must be disclosed before you pay; additional work needs a separately agreed price.

Payment is confirmed by the order status in your account. Returning from a payment page alone does not prove payment succeeded. If a payment is pending or appears duplicated, check the existing order and contact support before paying again. A failed payment does not activate a new paid period.

05Renewal and stopping future payments

Happy Hours, Standart and Pro renew each calendar month. Custom renews every 30 days. The renewal covers the recurring services only. The first payment can be higher because it also includes your one-time extras. Check the next payment date in your account.

Cancel automatic renewal in your account before the next payment. Check that cancellation is confirmed; contact support if it remains pending or you cannot access the control. Stopping renewal leaves already paid services available until their expiry. It is separate from a request to withdraw from a contract or obtain a refund.

06Using your service balance

Services are available for the paid period recorded in your account: a calendar month for the fixed plans and 30 days for Custom. Included services, recurring add-ons and one-time extras in the order share its expiry. Unused services expire at the end of that period and do not automatically carry over.

Each visit must use a matching available service. A premium, mobile or time-restricted service cannot be exchanged for another service merely because the number of washes is the same. If a purchased service cannot be supplied, contact support to discuss the appropriate remedy; expiry does not remove your statutory rights.

07Stationary washes and Happy Hours

Check a location’s services, hours and current availability before travelling. At a stationary wash, park safely and show the QR or numeric visit code from your account. The team checks your car and service before confirming the visit. Do not share a code or approve a visit for a different car.

Happy Hours services are for Monday to Thursday, 11:00–16:00, Cyprus local time. The location must also be open and accepting the service. Published hours and availability do not reserve a queue position or guarantee immediate service.

08Mobile bookings and detailing

A mobile wash requires an eligible paid service and an available appointment in your account. Check the booking confirmation, address and contact number. A standard mobile slot allows 45 minutes for washing; travel time is separate. Detailing may need separate arrangements with support.

Provide lawful, safe access to the vehicle and follow the provider’s stated site requirements. Contact support promptly if you need to change or cancel an appointment. The free-cancellation cutoff, no-show rules and any related charges are not finalized; this draft does not introduce a fee or an automatic loss of a wash.

09Vehicle condition and service quality

Before work starts, point out existing damage, sensitive finishes, modifications and any item needing special care. Remove valuables and personal items where practical. The team may need to discuss a different service if the requested work is unsuitable or cannot be performed safely.

Raise a concern with the team and support as soon as reasonably possible, giving the visit details and relevant photographs if available. Inspection or acceptance of the car is not a waiver of rights concerning damage or poor service. No blanket exclusion of liability is created by these Terms.

10Withdrawal and refunds

For an online consumer service contract, the statutory withdrawal period is generally 14 days from conclusion, subject to the applicable legal rules and exceptions. You can notify the seller with a clear statement identifying yourself and the contract; you do not have to give a reason.

Where you expressly request service to begin during that period, a proportionate charge for work already supplied may be permitted by law. Loss of the right after full performance requires the legally necessary consent and acknowledgement. Simply signing in, displaying a QR or ticking a general Terms box is not treated here as a blanket waiver.

A valid statutory withdrawal generally requires reimbursement within 14 days of notification, subject to lawful deductions. For other refund or service-quality requests, contact support with your order reference. A refund request, its decision and the completed payment refund are separate stages. This draft adds no “all payments are non-refundable” rule.

11Questions, complaints and disputes

Use the support link below or the contact details supplied with your order. Include the order or visit reference, what happened and the outcome you seek. Never send a password, login code or full payment-card details.

Trying to resolve a complaint with support does not prevent you from exercising statutory withdrawal rights or contacting the competent consumer authority, dispute-resolution body or court. No exclusive court or arbitration requirement is imposed by this draft.

12Business, wash partners and demonstrations

A cooperation inquiry is a request for contact, not an accepted partnership or a paid order. Fleet scope, service levels, invoicing, partner payments and any revenue share require a separate written agreement. Company registration, tax and authorized-contact details may be requested during onboarding.

Accounts and locations clearly marked as demo are for training. Demonstration balances and visits have no cash value and must not be presented as real customer payments, partner earnings or a real location to visit.

13Privacy and responsible use

The Privacy page explains the handling of account, vehicle, payment and visit information. Use only your own account or an authorized team access. Do not falsify visits, reuse another person’s codes or attempt to bypass access restrictions.

If access is restricted because of a security or payment issue, contact support for review. A restriction does not automatically forfeit paid services or remove applicable consumer remedies.

14Changes and your legal rights

The conditions recorded with an existing order remain relevant to that purchase. Changes to future prices, services or renewal terms must be communicated before they take effect; this draft does not authorize retroactive charges or removal of already paid entitlements.

Nothing here limits rights that cannot lawfully be excluded, including mandatory consumer protection and remedies for non-performance. The final document and translations require approval. If a translation is unclear, ask for clarification; no language version takes away mandatory protections.